Thank you for shopping at RobovacShop. We strive to deliver high-quality robot vacuum products and great customer experience. This Return & Exchange Policy applies to all orders placed on our website robovacshop.com.
Eligibility for Returns
You may request a return within 30 calendar days after you receive your item.
To qualify for a return:
1. The product must be in original condition, with all original packaging, accessories, manuals and parts included.
2. The product should not have severe physical damage caused by improper use, modification, drop, liquid spill or unauthorized repair.
3. Proof of purchase (order number) is required for all return requests.
Non-returnable Items
The following items cannot be returned:
- Products damaged by misuse, accident, alteration or unauthorized disassembly.
- Consumable parts such as mop pads, dust bags, filters and brushes once opened.
- Custom or bundled special offers marked as final sale.
Return Process
1. Submit your return request via Contact Us, provide your order number and describe the reason for return.
2. Wait for our customer team to review and send you a return authorization. Do not send items back without prior authorization.
3. Ship the product back following our shipping instructions. Customers are responsible for return shipping costs unless the item arrives defective or damaged on arrival.
4. Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to your original payment method and may take 5–10 business days to show up in your account, depending on your bank’s processing time.
Exchanges
If you receive a defective or wrong item, you may request an exchange within 30 days of delivery. We will arrange the replacement after inspection. Limited stock applies.
Damaged Upon Arrival
If your product arrives broken or damaged, please take photos of the package and product within 48 hours of delivery and contact us immediately. We will assist you with a replacement or refund.
Questions
If you have any questions about returns and exchanges, please contact our support team.