This Shipping Protection Policy describes our rules for order shipping, delivery risk, and protection for orders purchased on robovacshop.com.
Shipping Time
Estimated shipping times are for reference only and are not guaranteed delivery dates. Delays may be caused by carrier issues, weather, customs clearance, holiday rush or unexpected logistics events.
Shipping Protection Coverage
Our shipping protection covers:
- Lost packages confirmed as missing by the shipping carrier
- Severe damage to products during transit
What is NOT covered
- Minor packaging wear without damage to the robot vacuum product
- Delays caused by the shipping carrier
- Incorrect address provided by the customer
- Packages marked as successfully delivered by the carrier but stolen after delivery
Package Check
Please inspect your package right after delivery. If your package arrives damaged, take photos of the outer box and product within 48 hours of receiving the parcel and contact us.
Lost Package Process
If your tracking shows lost, please reach out to us. We will file an investigation with the shipping carrier. Investigations usually take 7–14 business days. After confirmation of loss, we can arrange a reshipment or refund based on your preference.
Delivery Address
Please double-check your shipping address at checkout. We cannot change the address once the package has shipped. If the package is returned to us due to the wrong address, the customer will be responsible for reshipping fees.
If you have any questions about shipping protection, contact our support team.